Patient Care Advocate

5 days ago


Dubai, Dubai, United Arab Emirates Actalent Full time

About the Role:

We are seeking a highly skilled Patient Care Advocate to join our team at Actalent. As a Patient Care Advocate, you will play a critical role in supporting our clients by providing exceptional patient care and outreach services.

Key Responsibilities:

  • Member Outreach: Develop and implement effective outreach strategies to engage with patients and members, ensuring timely and personalized communication.
  • Health Coaching: Provide coaching and guidance to patients and members to promote healthy habits, close gaps in care, and improve health outcomes.
  • Provider Engagement: Foster strong relationships with healthcare providers to ensure seamless communication and coordination of care.
  • Membership Attribution: Assist with the accurate attribution of membership to ensure timely and effective care coordination.
  • SDOH Concerns: Identify and address social determinants of health (SDOH) concerns that may impact patient care and outcomes.
  • Resource Provision: Provide patients and members with access to relevant resources and support to improve health outcomes.

Qualifications:

  • Clinical Experience: Minimum 2 years of clinical experience in a physician's office or similar setting.
  • Education: LPN or Medical Assistant degree required; active compact license for TN, MS, or AR (for nurses).
  • Skills: Previous experience with clinical outbound call outreach, motivational interviewing, case management, and utilization management.
  • HEDIS: Familiarity with HEDIS measures and quality metrics.

About Actalent:

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation, and speed to market.

Diversity, Equity & Inclusion:

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. We embed DE&I into our culture through:

  • Hiring Diverse Talent: We actively seek and hire talented individuals from diverse backgrounds.
  • Inclusive Environment: We maintain an inclusive environment through persistent self-reflection and continuous improvement.
  • Culture of Care: We foster a culture of care, engagement, and recognition with clear outcomes.
  • Growth Opportunities: We ensure growth opportunities for our people to thrive and succeed.


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