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Customer Service Representative Role

3 weeks ago

Dubai, Dubai, United Arab Emirates vacancies - jobboard Full time
Job Description

We are seeking an experienced Customer Service Representative to join our top-notch team in Dubai, UAE. The ideal candidate will have a strong background in customer service, with the ability to communicate effectively and resolve customer inquiries in a timely fashion.

Key Responsibilities:
  • Respond to customer inquiries via telephone, email, and chat
  • Document all inquiries, requests, resolutions, and follow-up tasks
  • Escalate inquiries as necessary to the appropriate department or person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
Requirements:
  • High school diploma or general education degree (GED) required
  • 1 year of customer service experience
  • Experience working with inbound and outbound calls, customer retention, and inside sales preferred
  • Proficient in Microsoft Office