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Customer Service Representative

3 weeks ago

Dubai, Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time
Customer Service Representative

ADIB - Abu Dhabi Islamic Bank Dubai, United Arab Emirates

Role: Customer Service Representative

Key Responsibilities:

  • Drive customer service excellence through effective communication and issue resolution.
  • Proactively engage with customers to understand their needs and preferences.
  • Foster strong relationships with customers to increase loyalty and retention.

Main Responsibilities:

  • Handle customer inquiries and concerns in a professional and courteous manner.
  • Provide accurate information and solutions to customer queries.
  • Upsell and cross-sell products and services to customers.

Performance Indicators:

  • First Call Resolution Rate
  • Customer Satisfaction Score
  • Average Handling Time