Customer Experience Representative

3 weeks ago


Dubai, Dubai, United Arab Emirates Marriott International, Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Sales & Service Associate to join our team at Marriott International, Inc. As a key member of our reservations team, you will be responsible for providing exceptional customer service and ensuring seamless guest experiences.

Key Responsibilities
  • Process all reservation requests, changes, and cancellations in a timely and accurate manner.
  • Verify availability of room types and rates, and explain guarantee and cancellation policies to callers.
  • Accommodate and document special requests, and provide personalized service to guests.
  • Answer questions about property facilities and services, and describe room accommodations and amenities.
  • Use sales techniques to maximize revenue and identify repeat guests using appropriate codes.
  • Input and access data in the reservation system, and verify all reservation information with callers to ensure accuracy.
Requirements
  • High school diploma or equivalent required.
  • No related work experience is required.
  • No supervisory experience is required.
Preferred Qualifications
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic computer skills and knowledge of reservation systems.
What We Offer

As a Sales & Service Associate at Marriott International, Inc., you will have the opportunity to work with a diverse team of professionals and develop your skills in customer service, sales, and communication. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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