Global Commodities Client Champion

6 days ago


Dubai, Dubai, United Arab Emirates Vortexa Full time
Job Description
We are looking for a skilled Customer Success Manager to join our team in the UAE. In this role, you will play a critical part in delivering exceptional customer experiences and driving business growth.

As a member of our customer success team, you will work closely with our pre-sales product specialists and wider commercial team to develop and execute customer success strategies. You will build strong relationships with our diverse client base, understanding their strategic goals and needs, and delivering tailored solutions to meet their expectations.

Key responsibilities include:
  • Client relationship management: building and maintaining strong relationships with our clients, understanding their needs and aspirations, and delivering solutions that meet their expectations.
  • Customer health management: using in-house analytics to identify areas for improvement and optimize client outcomes.
  • Account planning: collaborating with cross-functional teams to develop targeted account plans that drive business growth.
  • Client training and support: providing expert training and support to ensure clients get the most out of our products and services.
  • Engagement design: designing engaging experiences that meet the unique needs of our client segments.


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