Network Success Executive

5 days ago


Dubai, Dubai, United Arab Emirates ManpowerGroup Middle East Full time

In this role as a Network Success Executive, you will be responsible for managing customer relationships and driving revenue growth for existing customer relationships.

The main objectives of this role include:

  • Maintain strong customer relationships, driving customer loyalty through onboarding, regular reviews and effective escalation management.
  • % contract value up for renewal retained
  • Cross-sell opportunity leads identified and passed to regional sales managers
  • Strength of relationship map for managed services properties

To succeed in this position, you will need:

  • 5 - 7 years of sales experience within the same industry.
  • Develop and implement a relationship development and retention plan for a portfolio of customers with a company managed services contract.
  • Onboard new customers once a network install or upgrade has been delivered ensuring a smooth transition to the management of the customers' network.
  • Execute the renewals process for existing managed services contracts driving retention
  • Identify and qualify cross-sell opportunities to hand over to regional sales managers
  • Monitor managed services support performance and proactively manage any issues and escalations.


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