Food Delivery Team Lead

6 days ago


Dubai, Dubai, United Arab Emirates Kitopi Full time
Job Summary:

Kitopi seeks a skilled Restaurant Dispatcher to manage orders, coordinate kitchen operations, and maintain effective communication with customers and drivers. The ideal candidate will possess strong organizational skills, excellent communication abilities, and prior experience in fast-paced environments or customer-facing roles.

Responsibilities:
  • Oversee order preparation and dispatch.
  • Keep the restaurant order system up-to-date.
  • Communicate with kitchen staff regarding order readiness and dispatch times.
  • Serve as the primary point of contact between customers, kitchen staff, and drivers.
  • Handle phone calls and respond to customer inquiries about orders, delivery times, and menu items.
  • Inform customers of any delays or changes to their order status.
  • Verify driver route information for accurate delivery.
  • Monitor deliveries to confirm timely arrival and address any issues.
  • Maintain inventory levels to prevent shortages affecting order fulfillment.
  • Alert management to supply chain issues or product shortages.
  • Resolve customer complaints and provide prompt solutions.
  • Offer exceptional customer service to enhance customer satisfaction and foster repeat business.
Our Organization:

Kitopi is a leading food delivery company dedicated to delivering exceptional customer experiences. Our team members play a vital role in ensuring customer satisfaction through efficient operations. If you're passionate about delivering top-notch service, we encourage you to apply for this exciting opportunity.



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