IT Support Specialist

4 weeks ago


Dubai, Dubai, United Arab Emirates Dicetek LLC Full time
Job Summary

We are seeking a highly skilled and motivated IT Help Desk Technician to join our team at Dicetek LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff and ensuring the smooth operation of our computer systems.

Key Responsibilities
  • Respond to Tickets: Respond promptly to staff inquiries and resolve issues in a timely manner.
  • PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
  • LogITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
  • Follow Upon Open Tickets: Check and update ongoing tickets to ensure they are progressing toward resolution.
  • Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
  • Resolve User Support Issues: Provide assistance with common user problems such as password resets, software installation, and network access.
  • Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.
Requirements
  • Experience: 2 years of experience in a similar role.
  • Knowledge: Knowledge of ITSM tools and ITHD Ticketing, Windows 10/11, and basic networking.
  • Education: Bachelor's Degree in Computer Science.


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