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Salesforce Administrator

2 months ago

Dubai, Dubai, United Arab Emirates Techruiter Full time
CRM Developer Role

Techruiter is seeking a skilled Salesforce Administrator & Developer to join our team. As a key member of our technology services team, you will be responsible for maximising efficiency and capitalising on the full features and benefits of Salesforce and associated business applications to meet the needs of various user groups and keep pace with changes in our operations, policies and/or procedures.

Key Responsibilities
  1. Salesforce Administration and Maintenance
    1. Manage user licenses, queues, assignment rules, chatter groups, and public groups.
    2. Create and maintain fields, views, campaigns, and other objects and functions.
    3. Develop processes to monitor activities and ensure data integrity.
    4. Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.
    5. Optimise application storage usage and archive data as needed.
    6. Maintain security, including sharing rules and security levels.
    7. Design and maintain user roles, profiles, hierarchies, and permissions.
  2. Salesforce Improvement & Enhancement
    1. Manage new releases of SFDC and efficiently roll out new features.
    2. Adopt best practices and standardised procedures.
    3. Proactively gather requirements from end users and identify needed system changes to increase benefits and usability.
    4. Implement changes without interruption to the user.
  3. Reporting
    1. Develop and maintain report and dashboard folders, communication templates, and mass email contacts to improve system usability.
    2. Create new reporting and dashboard capabilities and respond to ad hoc reporting and dashboard requests as needed.
    3. Provide sales and financial data to company executives.
    4. Upload monthly sales targets and make approved changes as needed.
Requirements
  • Salesforce Certified Administrator and Salesforce Sales Cloud Consultant
  • Experience delivering Portals/Communities on the platform and/or other cloud-based solutions
  • Experience working with enterprise applications: CRM, CMS, ERP, CPQ, Portals, SSO, and ESB/SOA