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Reception Team Member

2 months ago

Dubai, Dubai, United Arab Emirates IBIS Full time

Job Summary:

We are seeking a highly skilled and adaptable Multi-Skilled Team Member to join our team at Ibis Bristol Centre. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing hotel operations, and ensuring a seamless guest experience.

Key Responsibilities:

  • Customer Service: Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Hotel Operations: Assist with the smooth operation of the hotel, including check-in, check-out, and room assignments.
  • Food and Beverage: Work in our Food and Beverage outlets, including Breakfast, Bar, Lunch, and Dinner, providing excellent service and ensuring a high level of customer satisfaction.
  • Problem-Solving: Think on your feet and resolve any issues that may arise, using your initiative and problem-solving skills to find solutions.
  • Communication: Develop and maintain effective relationships with guests, colleagues, and other stakeholders, using superb communication skills to ensure seamless interactions.
  • Organization: Demonstrate brilliant organization skills, prioritizing tasks and managing your time effectively to meet deadlines and achieve goals.

Requirements:

  • Eligibility: Be eligible to live and work in the UK and possess a current work visa.
  • Experience: Have experience working in a Hotel Reception and/or Hotel Food & Beverage Department, with a proven track record of providing excellent customer service.
  • Attitude: Possess a positive attitude, a genuine customer service focus, and a willingness to learn and develop.
  • Skills: Develop superb communication skills, brilliant organization skills, and a fast-thinking problem-solving approach.

Benefits:

  • Salary: £12.00 per hour.
  • Free Night Stays: Enjoy free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies).
  • Discounted Hotel Rates: Take advantage of discounted hotel rates all over the world in Accor Hotels.
  • Professional Development: Continuously learn and develop yourself with our Accor Academy.
  • Wellbeing Support: Support your wellbeing in your professional and personal lives.
  • Global Opportunities: Grow your experience anywhere, exploring limitless opportunities across 5000 hotels in over 100 countries.
  • Sustainability Initiatives: Participate actively in initiatives to build a more inclusive and sustainable world.