Executive Butler Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates JUMEIRAH Full time
Job Title: Executive Butler Manager

We are seeking a highly skilled and experienced Executive Butler Manager to join our team at JUMEIRAH. As a key member of our luxury hotel's management team, you will be responsible for ensuring the highest standards of service and quality in our butler services.

Key Responsibilities:
  • Service Excellence: Lead by example and maintain the highest standards of service, ensuring that all butler areas, including occupied and non-occupied rooms, floor receptions, and butlers' pantries, meet the highest level of quality and consistency.
  • Team Management: Ensure that the butler team adheres to all hotel and company standards, policies, and procedures, including Health & Safety policies, Butler's Grooming standards, punctuality/attendance procedures, and Quality standards.
  • VIP Guest Management: Monitor VIP guest arrivals and inspect VIP Suites to ensure special arrangements are ready upon arrival to meet their preferences. Coordinate with other operating departments to manage VIP guests' requests.
  • Quality Assurance: Monitor Credit Check, Rate variance, housekeeping discrepancy reports, and ensure they are actioned, duly signed, and filed as required.
  • Guest Feedback: Actively obtain feedback from guests through comment cards/trip advisor, etc., to improve services and facilities. Share obtained feedback with respective departments.
  • Quality Service: Maintain quality service by enforcing quality and customer service standards as per LQA. Analyze Mystery Customer information, Profile Quality scores, and LQA results, communicate them to the team, and develop corrective actions as needed.
  • Health, Safety, and Environment: Ensure strict adherence to all relevant Health, Safety, and Environment procedures, emergency procedures, and fire prevention regulations by colleagues.
  • HACCP Standards: Ensure strict adherence to all HACCP standards in line with local regulatory requirements by colleagues.
  • Team Engagement: Manage team activities, such as daily briefings, meetings, outings, and other necessary activities to keep the team engaged and motivated.

Requirements: To be successful in this role, you will need to have a strong background in luxury hospitality, excellent leadership and communication skills, and a passion for delivering exceptional service.



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