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Manager of Wildlife Facilities

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Emirates Park Zoo Full time

About this Opportunity:

We are seeking an experienced Operations Manager to join our team at Emirates Park Zoo & Resort. As a key member of our management team, you will be responsible for overseeing the daily operations of the zoo, ensuring seamless integration between the two.

Key Accountabilities:

  • Managing operational staff to maintain safety, cleanliness, and high-quality customer service.
  • Ensuring smooth and efficient operations across the zoo, managing staffing resources and schedules.
  • Coordinating with various departments to ensure seamless guest experiences.
  • Implementing and monitoring standard operating procedures to enhance operational efficiency and service quality.
  • Ensuring compliance with relevant health, safety, and environmental regulations.
  • Leading a diverse team of operational staff, including supervisors and frontline workers.
  • Conducting regular performance reviews, offering training, and equipping staff with the skills to perform their roles effectively.
  • Scheduling and assigning daily tasks to staff, ensuring adequate coverage and meeting guest needs.
  • Maintaining a positive and productive work environment, resolving staffing or operational issues quickly and effectively.
  • Fostering excellent guest service, ensuring high levels of customer satisfaction in the zoo.
  • Handling guest complaints and feedback professionally, implementing solutions for improvement.
  • Ensuring the cleanliness and safety of guest areas, amenities, and animal enclosures.
  • Overseeing tour, educational program, event, and activity management to enhance guest engagement.
  • Developing and managing budgets for operations, working closely with the finance team to control costs and improve profitability.
  • Monitoring expenses, managing inventories, and optimizing resource use to meet financial targets.
  • Analyzing operational data and performance metrics to identify cost-saving or revenue-generating opportunities.
  • Ensuring facilities are safe, clean, and functioning optimally, coordinating with the maintenance team as needed.
  • Managing vendor relationships for supplies, services, and maintenance needs.
  • Assisting in developing short- and long-term operational strategies aligned with the organization's goals and objectives.
  • Generating regular operational reports for senior management on performance, including guest satisfaction, financial, and staff productivity metrics.
  • Participating in planning and executing marketing, promotional, and special events to increase attendance and customer engagement.
  • Ensuring adherence to local, national, and international standards for animal welfare and hospitality operations.
  • Overseeing emergency procedure management, ensuring staff are trained and prepared for various situations.