Assistant Outlet Manager
2 weeks ago
Job Summary
We are seeking a highly skilled and experienced Assistant Outlet Manager to join our team at Anantara Hotels & Resorts. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our outlet, while also driving business growth and excellence.
Key Responsibilities
- Operations Management
- Oversee the efficient operation of the outlet, ensuring high standards of quality, service, and safety.
- Develop and implement strategies to improve operational efficiency and reduce costs.
- Leadership and Development
- Lead and motivate a team of associates to achieve exceptional results and exceed guest expectations.
- Identify training needs and develop training programs to enhance the skills and knowledge of team members.
- Business Development
- Work closely with the restaurant manager to achieve departmental budget goals and drive revenue growth.
- Develop and implement marketing strategies to increase sales and promote the outlet.
- Guest Experience
- Ensure that all guests receive exceptional service and have a memorable experience.
- Monitor and address any guest complaints or concerns in a timely and professional manner.
- Asset Management
- Be responsible for the maintenance and upkeep of all outlet property and facilities.
- Conduct regular inspections to ensure that all equipment and facilities are in good working order.
- Communication and Collaboration
- Develop and maintain positive relationships with other departments, including banqueting and food and beverage.
- Communicate effectively with team members, management, and guests to ensure seamless operations.
Requirements
- Education
- College diploma in Hotel Management or a related field.
- Experience
- Previous experience in food and beverage operations, preferably in a leadership role.
- Skills
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of food and beverage operations, including inventory management and cost control.
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