Restaurant Operations Manager
3 weeks ago
About the Role
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Accor Hotels. As a key member of our Food and Beverage department, you will be responsible for ensuring the smooth operation of our restaurant, delivering exceptional customer service, and driving sales growth.
Key Responsibilities
- Financial Management
- Assist in formulating the Annual Operating Budget for outlet revenues, expenses, and equipment.
- Ensure monthly forecasted food and beverage revenue targets are met.
- Adhere to established operating expenses and control costs.
- Maintain operating standards outlined in the Departmental Operations Manual.
- Assign responsibilities to subordinates and monitor their performance.
- Conduct pre-shift briefings and be visible during the entire meal period.
- Establish and adhere to par stocks for operating equipment and supplies.
- Conduct monthly inventory checks on operating equipment and supplies.
- Handle guest complaints, requests, and inquiries; maintain good customer relationships.
- Ensure adherence to outlet cashiering procedures.
- Identify market needs and trends; monitor competitive French restaurants.
- Assist Chef de Cuisine in developing and promoting menu specials.
- Submit required documents to the Food and Beverage Office.
- Plan weekly rosters, maintain the outlet bulletin board, and submit incident reports and 'lost and found' items.
Requirements
- Bachelor Degree in any related field
- Strong guest orientation and conflict resolution skills.
- Effective problem-solving and decision-making abilities.
- Good command of spoken and written English and Russian
- Excellent computer skills (Microsoft Word, Excel, Outlook Express, Internet, e-mail)
- Positive attitude with excellent interpersonal skill and strong leadership
What We Offer
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
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