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Hotel Operations Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Kerzner International Full time

At Kerzner International, we are dedicated to providing exceptional hospitality experiences for our guests. Our vision is to create a global lifestyle brand that combines world-class wellbeing with exceptional service.

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at SIRO One Za'abeel in Dubai. As a key member of our Front Office team, you will be responsible for ensuring the smooth and efficient day-to-day operations of the Front Desk under the guidance of the Director of Front of House and Assistant Managers.

Your primary responsibilities will include:

  • Maintaining up-to-date knowledge of hotel operations, services, and outlets to provide the highest standard of service to guests;
  • Supervising all Front Desk colleagues to ensure guests receive professional and friendly service with high energy and an active personality;
  • Responding to guest queries in a timely manner;
  • Ensuring hotel standards are continuously respected and met.

To be successful in this role, you will require excellent communication and leadership skills, as well as a strong understanding of hotel operations and customer service principles. You should be able to work effectively under pressure and manage multiple tasks simultaneously.

If you are a motivated and experienced hospitality professional looking for a new challenge, please apply now.