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Service Excellence Coordinator

1 week ago

Dubai, Dubai, United Arab Emirates 21c Museum Hotels Full time

At 21c Museum Hotels, we are passionate about providing exceptional service to our guests. We are a dynamic team that values innovation and creativity in everything we do.

We are seeking a highly skilled Service Excellence Coordinator to join our front office team. In this role, you will be responsible for delivering outstanding guest experiences through effective communication and problem-solving skills.

The ideal candidate will have a strong background in hospitality and excellent written and verbal communication skills. You will be able to work cohesively with colleagues and management staff to ensure seamless operations.

Your key responsibilities will include processing incoming and outgoing calls accurately and courteously, ensuring smooth internal telecommunication, and maintaining detailed knowledge of the hotel's fire, life, and safety system.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.