Excellence Coordinator

6 days ago


Dubai, Dubai, United Arab Emirates MTS Incoming, S.L.U. Full time

MTS Globe, a global leader in destination management, seeks a motivated Junior Excellence Specialist to join its team.

Main Responsibilities
  • Liaise with the Excellence Manager to develop and implement effective customer service strategies.
  • Monitor and evaluate service delivery by internal teams and external partners.
  • Develop and recommend process improvements to enhance customer satisfaction.
  • Manage and resolve customer complaints in a timely and professional manner.
Required Skills
  • 1-2 years of experience in customer-facing roles, preferably in tourism or hospitality.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.


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