Room Care Specialist
4 weeks ago
The Room Care Specialist is responsible for ensuring the cleanliness and overall presentation of guest accommodations. This role is vital in maintaining the high standards expected by our guests.
Key Responsibilities- Perform comprehensive cleaning of guest rooms, including dusting, bed making, and removal of soiled linens.
- Utilize the 'cleaning in progress' sign and ensure doors remain closed while servicing rooms.
- Coordinate with room service for the timely removal of trays and trolleys.
- Ensure proper handling and usage of cleaning supplies and equipment.
- Conduct accurate room status reports at the conclusion of each shift.
- Maintain organization and cleanliness in linen and supply closets.
- Regularly empty vacuum cleaners to ensure optimal performance.
- Report any issues or inquiries to the designated Supervisor for your floor.
- Provide courteous assistance to guests and colleagues as needed.
- Safely lift, carry, or pull heavy objects as required.
- Promptly submit lost and found items to security.
- Take responsibility for identifying rooms that do not require service, including those marked as DND or not slept in.
- Notify the Floor Housekeeper of any bedding items that require replacement.
- Report any suspicious individuals to the Housekeeping office or security.
- Communicate any potential Health & Safety hazards.
- Uphold excellent grooming and uniform standards.
- Report any malfunctioning equipment promptly.
- Read, understand, and adhere to all departmental policies.
- Perform additional duties as assigned.
- High School diploma or equivalent, with vocational training and/or a minimum of 1 year of relevant experience.
- Fluency in English (both written and verbal) is essential.
- Previous experience in a luxury hotel environment is preferred but not mandatory.
- Possess a friendly demeanor and strong interpersonal skills.
- Exhibit a high level of personal cleanliness and grooming.
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Room Care Specialist
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