Technical Account Manager

2 weeks ago


UAE, United Arab Emirates Talent Pal Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
- culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Technical Account Manager

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Dynamic Yield, by Mastercard is on the lookout for a Technical Account Manager with experience interacting with customers, knowledge of technology, and can empathize with the trials and tribulations of being a developer. As the account manager, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability. The role requires someone who can walk gingerly between development, product, marketing, and leadership from some of our largest clients. You’ll serve as the product expert, guiding clients user experience and, ultimately, client satisfaction through their implementation of Dynamic Yield products.

Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you’ll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield’s customers.

The Task-at-Hand:

- Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
- Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of Dynamic Yield products
- Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
- Partner with the Engineering and Development teams to resolve customer issues
- Write documentation, knowledge-based articles, and tutorials to improve the customer experience of Dynamic Yield features
- Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
- Contribute to the development of our implementation and support policies and procedures

Optimal Skills for Success:

- Familiarity with e-commerce specific terms and configuration is preferred
- Comfortable with iOS and Android mobile platforms and their development tools
- Able to read code and write code (especially JavaScript, HTML, CSS, - a must, Java - a plus)
- BS in Computer Science or equivalent experience
- Business fluency in English
- Excellent time management and strong organization skills
- Ability to maintain poise under stress, especially when resolving
- Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
- Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers
- Must thrive at working in a fast-paced environment
- Ability to work in a team environment while working independently

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;-
- Ensure the confidentiality and integrity of the information being accessed;-
- Report any suspected information security violation or breach, and-
- Complete all pe



  • UAE, United Arab Emirates Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager (TAM) is responsible for actively driving the post-sales process with direct and channel customers. The TAM must be able to articulate the Company's technology and product positioning to both business and...


  • UAE, United Arab Emirates MECS Africa Full time

    Our client, a leader in the global oil and gas industry, is looking for a Technical Accounting Advisor** **_(in South Africa)_ to be part of a team directly responsible and accountable for the delivery of best-in-class capital projects. **Key Responsibilities**: - Research accounting literature to address current issues involving accounting and financial...

  • Technical Manager

    1 month ago


    UAE, United Arab Emirates Human Resources M.E. Full time

    **Description**: - Dealing proactively with the day to day business inquiries (Excluding Motor, Medical & Life) - Submitting & negotiating quotation with the Client & Broker, in coordination with the Sales & Development team. - Advising client on the Risk Improvement & Risk Management. - Liaising with the Head Office Technical departments on inquiries beyond...

  • Accountant

    4 weeks ago


    UAE, United Arab Emirates Nabors Industries Full time

    Accountant - (Requisition ID: 2300004E) Description **JOB SUMMARY**: The Area Accountant is responsible for monthly close and other basic accounting responsibilities related to reconciliation, AR & AP, VAT, Tax. **DUTIES AND RESPONSIBILITIES**: - Assist in monthly close process and ensure proper documentation and filing of support information - Assist in...

  • Account Manager

    1 month ago


    UAE, United Arab Emirates The Joint Commission Full time

    Overview: The Account Manager is the primary contact for the sales team/regional managers concerning consulting and customer education services, as well as various projects and proposals. In addition, the Account Manager is the primary contact for all organizations that are accredited or wish to become accredited within the assigned Dubai - Middle East...


  • UAE, United Arab Emirates Abu Dhabi Ports Full time

    **Description**: Job Title **Maintenance & Technical Manager - MICCO** Unit **MICCO** Job Purpose Plan, direct, or coordinate activities in such fields as Mechanic and engineering or research and development in these fields. Key Responsibilities - Confer with management, production, and marketing staff to discuss project specifications and procedures. -...


  • UAE, United Arab Emirates Manpower Middle East Full time

    Posted Date- about 3 hours ago- Location- United Arab Emirates- Discipline- Information Technology- Job Reference- 31485- Salary- 0.0**Job Title**: **Strategic Account Manager** **Location**: Dubai, United Arab Emirates **Role Type**: Permanent **Responsibilities**: - Identifying new business leads and contacting prospective key clients to promote...

  • Key Account Manager

    6 days ago


    UAE, United Arab Emirates BeiGene Full time

    Company Overview: - BeiGene is a fully integrated global Biopharmaceutical company with more than 11.000 employees on 5 continents with locations in leading global innovation hubs. With the growth of BeiGene and its organization additional offices are currently in planning and preparation to increase its footprint worldwide. General Description - Under the...


  • UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...


  • UAE, United Arab Emirates Emirates Flight Catering Full time

    **Organization**: FINANCE **Description**: Applications are invited for the position of Accountant - Accounts Payable Key Accountabilities Evaluate supplier contracts/agreements to ensure costs are recognized in accordance with company policy and accounting standards. Execute Purchase Order quality control, and review transactions setup for cost...


  • UAE, United Arab Emirates IFFCO Full time

    **Job Summary**: The Technical Sub-Process Owner (SPO) plays a pivotal role in implementing the OTC Digitalization strategy. Their primary objective is to ensure that the OTC process area is aligned with business priorities and successfully achieves its transformation objectives. The Technical Sub-Process Owner (SPO) is responsible for analysing,...

  • Accountant

    1 month ago


    UAE, United Arab Emirates Aviation Services Management (ASM) Full time

    **Essential Criteria**: - Manage fuel supplier and sales invoice booking. - Verification of fuel quotes, price notification & fuel tickets. - Ensure timely bank payments. - Complete Fuel invoicing, JV, Payments, Receivable and P&L. **Desirable Criteria**: - 2+ years’ experience in accounting (preferably in Aviation industry). - Bachelor’s degree in...


  • UAE, United Arab Emirates Damac Properties Full time

    **Responsibilities**: **Liability, Payment** - Post invoices for the suppliers and perform a maker role for the liability creation in Oracle and Bank Platforms. - Seek and provide advice on the resolution of rejected documents. - Monitor payments processed and coordinate with the treasury team for any issue resolution. - Prioritize the critical...


  • UAE, United Arab Emirates company Qualitair Full time

    Qualitair Published: Published today Permanent We are seeking a **Technical Stores Supervisor** to join one of our Clients on a **permanent** basis in **Malta!!** The Technical Stores Supervisor will be responsible for GSE/Tooling/Parts/Material/Stores safety equipment. Roles and Responsibilities: - Purchasing tools/equipment on request with the approval...


  • UAE, United Arab Emirates Talent Pal Full time

    **13490-Product Manager - Digital**: **Experience**:10-12**Posted**:18 Aug,2023**Location**:United Arab Emirates- Job Title: Product Manager - Digital- Location: Dubai**Key Responsibilities & Accountabilities** - Provide end-to-end ‘hands-on’ product management of both small and large-scale products throughout their lifecycle; From initial scoping phase,...


  • UAE, United Arab Emirates Damac Properties Full time

    **Managerial Accountabilities - **Board pack/ monthly MIS presentation to CFO - **Responsible for (full controllership, cost analyst and manufacturing accounting) - **Implementation of ERP - **Ensuring compliance with financial policies and procedures across the entire organization **Functional Accountabilities - **Monthly MIS, cost accounting, inventory...


  • UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Sales Manager

    4 weeks ago


    UAE, United Arab Emirates Qureos Inc Full time

    **About Employer**: Finanshels powers the financial back office for startups and small businesses. We specialize in bookkeeping, tax preparation, and CFO services and are focused on delivering a customer experience of unparalleled quality. *** **Job Title**: Sales Manager **Company Name**: Finanshels Accounting **Employment Type**: Full-time **Reporting...


  • UAE, United Arab Emirates Damac Properties Full time

    **Key Accountabilities** - Prepare, schedule, coordinate and monitor the assigned engineering projects. - Maintain and monitor for ongoing & upcoming, project plans, schedules, work hours, budgets, and expenditures. - Support to Create weekly reports on the project status to submit it to the management for review. - Coordinate project management activities,...


  • UAE, United Arab Emirates Talent Pal Full time

    A **bout Fuel Buddy: A** trusted fuel delivery and managing partner for a fast-paced future. We provide our customers with 100% quality & quantity of fuel at the touch of a button. At FuelBuddy, we aim to offer our clients complete control over their fuel consumption with digitised solutions. We intend to establish a transparent energy management system to...