Assistant SPA Manager
5 days ago
**ob Description**:
We are seeking an enthusiastic and detail-oriented **Assistant Spa Manager** to join our team. In this role, you will assist the Spa Manager in overseeing daily operations, ensuring a seamless guest experience, and maintaining the highest standards of service. This is an excellent opportunity for a motivated professional with leadership skills and a passion for wellness and hospitality.
**Key Responsibilities**:
**Operational Management**:
- Assist in overseeing the daily operations of the spa, including scheduling, inventory, and maintenance.
- Ensure all facilities are clean, well-maintained, and meet health and safety standards.
- Monitor and ensure compliance with company policies and procedure.
**Guest Services**:
- Address client inquiries, concerns, and complaints professionally and promptly.
- Support the team in delivering exceptional service to ensure client satisfaction and loyalty.
**Team Leadership**:
- Supervise and motivate staff, including therapists, receptionists, and attendants.
- Assist in training new team members and conducting regular performance evaluations.
- Create a positive work environment that fosters collaboration and growth.
**Sales and Marketing**:
- Assist in developing and implementing promotional campaigns to drive revenue.
- Upsell spa treatments, products, and memberships to clients.
- Monitor and analyze financial performance, ensuring targets are met.
**Administrative Support**:
- Manage bookings and scheduling to optimize therapist utilization.
- Assist in preparing reports, tracking KPIs, and managing budgets.
- Handle onboarding, payroll and maintain accurate records of staff attendance and performance.
**Qualifications**:
- Proven experience in a spa, wellness, or hospitality management role (minimum 2-3 years).
- Strong leadership, communication, and organizational skills.
- Knowledge of spa treatments, products, and industry trends.
- Proficiency in Spa booking module and MS Office Suite.
- Ability to handle multiple tasks in a fast-paced environment.
- Customer-focused mindset with exceptional problem-solving skills.
- Certification in spa therapies or management is a plus.
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