Spa Receptionist

2 days ago


Al Quoz, United Arab Emirates Versailles spa and salon Full time

**Job Description: Spa Receptionist**

**Position Overview**:
**Key Responsibilities**:

- **Guest Welcoming**:

- Warmly greet and welcome guests to the spa, ensuring they feel comfortable and valued.
- Provide information about spa services, facilities, and amenities.
- **Booking and Scheduling**:

- Manage spa bookings efficiently using the designated booking software.
- Handle appointment changes and cancellations professionally.
- Coordinate schedules with therapists and staff to ensure smooth operations.
- **Billing and Payments**:

- Process billing accurately, including cash, card, and online payments.
- Handle inquiries related to pricing, packages, and promotional offers.
- Maintain accurate financial records and reconcile daily transactions.
- **Customer Service**:

- Address guest inquiries and concerns promptly and professionally.
- Provide personalized recommendations on treatments and services.
- Handle complaints or issues with poise, escalating them when necessary.
- **End-of-Day Reports**:

- Compile and submit accurate end-of-day financial and operational reports.
- Record details of completed transactions, bookings, and client feedback.
- Report any discrepancies or issues to management.
- **Administrative Tasks**:

- Maintain client records and update the database with relevant details.
- Monitor and manage the inventory of spa supplies and products.
- Prepare daily, weekly, and monthly reports as required by management.
- **Technical Skills**:

- Use booking software proficiently to manage appointments and schedules.
- Utilize Microsoft Office tools (Word, Excel, Outlook) for reporting and communication.

**Qualifications**:

- **Experience**: Previous experience in a similar role is preferred.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficiency in booking software and Microsoft Office.
- Ability to multitask in a fast-paced environment.
- **Language**: Must have an excellent command of English (spoken and written).
- **Personal Traits**: Friendly, professional demeanor with a passion for delivering outstanding customer service.

**Experience**:

- receptionist: 1 year (preferred)

**Language**:

- Arabic (preferred)

Application Deadline: 27/12/2024


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