Supervisor

2 weeks ago


Abu Dhabi, United Arab Emirates MILESTONES COFFEE Full time

**Supervisor
- Coffee Shop**

**If you don't have experience in F&B in UAE, kindly don't submit your CV.**

A well-established _Restaurant/Café_ aimed at the Food and Beverage Industry is looking for an experienced Supervisor.

**SALARY TO BE DISCUSSED UPON INTERVIEW**
- **REQUIREMENTS**_
- **APPLICANT MUST BE IN ABU DHABI**_

They have proven work experience as a Branch Supervisor or relevant role.

Branch Supervisor - Restaurant/Café: 5 years (required)

Bachelor's in Business Management or relevant field

Must be well-presented and professionally groomed at all times.

Excellent leader and trainer with solid motivational and teamwork skills.

Attention to detail and strong interpersonal skills to deal with diverse staff.

Perform the job with attention to detail and the ability to organize and handle multiple tasks.

Ability to work long hours with a strong focus on operational excellence.

Being familiar with the restaurant's point of sales and cashiering procedures is preferred.

**UAE Driving License is a must**

You attached your CV with picture (latest).

Must be a self-starter and independent

A logical thinker and problem solver

Excellent organizational skills

Good English verbal and written communication skills

Arabic Speaker is a plus
- **Responsibilities**_

Ø Responsible for scheduling, timekeeping, mid and end of season appraisals, and daily supervision of front of house staff

Ø Strong working knowledge of food and beverage service

Ø Strong leadership skills.

Ø Decisive and critical thinker

Ø Accurately schedule staff to business level based on forecast

Ø Hold and document daily pre-shift meetings and conduct all staff meetings as needed

Ø Ensure the health and safety of staff and customers in the café

Ø Leading the Branch’s financial results.

Ø Managing day to day operations of the restaurant, maintaining stock inventories, record keeping

Ø Maintaining high customer service levels and ensuring all complaints are dealt with promptly and efficiently and in confidence, initiating corrective actions if required.

Ø Analyzing monthly KPIs to create work schedules to ensure business targets and sales are being met.

Ø Supervising staff and assuring branch staff are adhering to company rules & service procedures.

Ø Handle guests’ complaints, solve it on the spot.

Ø Check detail of products like manufacturing & expiry dates, ingredients etc.

Ø Check the cleanliness of the branch, utensils & equipment’s being used for services, surrounding environments are clean.

Ø The health of the staff should be taken into consideration; any staff noted with contagious diseases should be isolated quickly to prevent the outbreak of the disease.

Ø Manages & supports the efforts by planning, training, and providing resources to the team.

Ø Integrate management to bring changes for improvement in daily process management. After improvements standardization takes place.

Ø Evaluate progress against plan and adjust as needed.

Ø Provide constant employee awareness and feedback. Establish an employee reward/ recognition process.

Ø Carry out strong/proactive business development in the territory (corporate clients, networking/getting orders via reference, etc.) and drive revenue and profitability.

Ø Accomplishes department objectives by supervising staff, organizing and monitoring work process.

Ø Provides quality service by enforcing quality and guest service standards.

Ø Checks preparations before and during the shift.

Ø Ensures the progress and delivery of tasks and makes sure quality standards are met in doing so.

Ø Promotes up and cross selling to the team members.

Ø Evaluates the staffing requirements per shift and also makes decisions when staffing requirements change during the shifts.

Ø Works together with other departments to supervise all tasks to be done in an efficient and timely manner.

Ø Checks bills, table progress, preparations, waiting time for food and drinks to prevent mistakes during the operations.

Ø Supervises the restaurant opening and closing procedures.

Ø Do proper shift handovers to inform colleagues about what happened on the shift and what is important for the rest of the day/week.

Ø Informs the management of any visit of FAM/ VIP guests to the outlets.

Ø Ensures that menus, promotional items are handled properly and replaces damaged or outdated materials.

Ø Ensures daily briefings and allocations get done and all records kept on file.

Ø Ensures all staff are following HACCP and Hygiene standards at all times.

Ø Passes on information from management to colleagues and from colleagues to management.

**Salary**: From AED3,500.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- SUPERVISOR IN COFFEE SHOP & RESTAURANT IN UAE: 5 years (required)

**Language**:

- FLUENT ENGLISH (preferred)

License/Certification:

- UAE DRIVING LICENSE (preferred)



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