CRM Executive

2 months ago

Dubai, United Arab Emirates Silverleaf Real Estate Full time

**Job Overview**:
As a Customer Relationship Management (CRM) Specialist, you will be responsible for managing and optimizing our company's CRM system to enhance customer interactions, improve efficiency, and drive business growth. Your role involves overseeing CRM processes, analyzing data, and implementing strategies to maximize customer satisfaction and retention.

**Responsibilities**:

- **CRM System Management**:

- Administer and maintain the CRM system, including user access, data integrity, and system updates.
- Customize CRM features, workflows, and automation to align with business requirements.
- **Data Analysis and Reporting**:

- Analyze customer data, trends, and behavior to identify insights and opportunities for improvement.
- Generate and present reports on key CRM metrics, such as customer acquisition, retention rates, and sales performance.
- **Customer Segmentation and Targeting**:

- Segment customer data based on demographics, behaviors, and preferences to tailor marketing and sales strategies.
- Develop targeted campaigns and communications to engage customers and drive conversions.
- **Campaign Management**:

- Plan, execute, and track multi-channel marketing campaigns using the CRM system.
- Monitor campaign performance, analyze results, and make recommendations for optimization.
- **Customer Support and Training**:

- Provide support and training to CRM users across departments to ensure effective utilization of the system.
- Address user inquiries, troubleshoot issues, and offer guidance on best practices for CRM usage.
- **Integration and Collaboration**:

- Collaborate with IT and other teams to integrate CRM with other business systems and tools.
- Work closely with sales, marketing, and customer service teams to align CRM strategies with business objectives.

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, or related field.
- Proven experience in CRM administration, data analysis, and campaign management.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Microsoft Dynamics) and data visualization tools.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent communication and collaboration skills to work effectively across teams.
- Attention to detail, organizational skills, and a customer-centric mindset.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for professional development and training in CRM technologies.
- Collaborative work environment focused on innovation and continuous improvement.
- Impactful role in driving customer engagement and business growth through CRM strategies.

Pay: AED3,500.00 - AED4,000.00 per month

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