Boat After Sale Supervisor
6 months ago
We are looking for a highly motivated and organized Boat After Sales Supervisor to lead our team in ensuring a seamless and positive customer experience following their boat purchase. You will oversee all aspects of the after-sales process, from customer handoff after sale to warranty work and service scheduling.
**Responsibilities**:
**Customer Focus**:
- Ensure a smooth transition for new boat owners from sales to after-sales care.
- Conduct comprehensive handover sessions, familiarizing customers with their new boat's features, operation, and maintenance.
- Oversee the detailing and final preparation of boats for customer pick-up or delivery.
- Address customer concerns and inquiries promptly and professionally, working towards high customer satisfaction.
- Manage customer expectations and timelines for service and repairs.
**Team Leadership**:
- Supervise and lead a team of after-sales technicians and detailers, ensuring efficient workflow and adherence to quality standards.
- Develop and maintain a positive and productive work environment.
- Delegate tasks, provide training and coaching to team members, and track their performance.
- Foster a culture of safety and ensure all after-sales procedures are followed according to regulations.
**Process Management**:
- Oversee the scheduling and coordination of service appointments, parts ordering, and warranty claims.
- Maintain accurate records of customer service requests, repairs, and warranty work.
- Collaborate with parts department to ensure timely availability of necessary parts.
- Monitor service costs and identify opportunities for cost optimization.
- Work with the service department to ensure timely completion of repairs and maintenance.
**Technical Knowledge**:
- Possess a strong understanding of boat systems, including engines, electrical components, and basic mechanics.
- Stay up-to-date on industry best practices for boat maintenance and repairs.
- Identify potential issues with boats and recommend appropriate solutions.
**Additional Responsibilities**:
- Participate in creating and maintaining after-sales protocols and procedures.
- Identify and implement improvements to the after-sales process for increased efficiency and customer satisfaction.
- May be required to participate in boat shows or other customer events.
**Qualifications**:
- Minimum 3-5 years of experience in the marine industry, preferably in boat after-sales or service departments.
- English & Arabic is preferred
- Proven leadership skills with the ability to motivate and develop a team.
- Excellent communication, interpersonal, and organizational skills.
- Strong customer service skills and a commitment to customer satisfaction.
- Proficient in MS Office Suite and boat industry-specific software (if applicable).
- A valid driver's license.
- A strong working knowledge of boat systems and mechanics is a plus.
- Certifications in boat maintenance or repair are a plus
Pay: AED5,000.00 - AED8,000.00 per month
**Experience**:
- After Sale: 2 years (required)
**Language**:
- Arabic (preferred)
License/Certification:
- UAE Driving license (required)
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