Call Center Executive

2 weeks ago

Dubai, United Arab Emirates DYC Full time

**OVERVIEW/BASIC FUNCTION**:

- The Call center executive will be the liaison between our company and its current and potential clients. He/ She will be responsible for closing sales deals over the phone and maintaining good client relationships.
- An effective Call center executive must be an excellent communicator and have superior people skills, must be comfortable presenting services and products over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in clients and developing business, keeping client satisfaction at the core of every decision and behaviour.

**ESSENTIAL JOB FUNCTIONS**:

- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level daily.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate client’ needs, respond promptly and acknowledge all clients, however busy and whatever time of day.
- Always maintain positive clients’ relations.
- Resolve clients’ complaints, ensuring their satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Maintain complete knowledge of:

- a. All clinic facilities/services, hours of operation.
- b. All client treatment room layouts, bed types, decor, appointments, and locations.
- c. Treatment availability for any given day.
- d. Restricted dates, rates and treatment types.
- e. All treatment rates, packages and promotions.
- g. Entertainment/special events scheduled in the facility
- Access all functions of the computer system.
- Set up workstation with necessary supplies and resource materials.
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Process all booking requests, changes and cancellations received by phone, fax, telex, mail, internally
- Ascertain callers' needs through open-ended questions.
- Obtain all designated information for a booking
- Accommodate special requests and designate such in system.
- Access client history records to best service them; maintain accurate information in client history files.
- Verify availability. Suggest alternate dates for sold-out dates.
- Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
- Verify all booking information with caller to ensure accuracy.
- Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, client message).
- Process requests for mailing brochures, correspondence, and package information.
- Compile and maintain information for daily/weekly/monthly reports.
- Review status of assignments and any follow-up action with on-coming Agent.
- Contact potential and existing clients and provide them with information about the company's products and services to create interest in the brand
- Ask questions to understand client requirements and close sales
- Enter and update client information in the database
- Utilize software, databases, scripts, and tools appropriately
- Deal with complaints or doubts to safeguard the company’s reputation
- Identify clients’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Keep records of calls and sales and note useful information
- Schedule, reschedule and cancel appointments
- Provide personalized approach and support for every client
- Inform and sign-up clients to our Loyalty Program
- Answer/ forward internal and external telephone calls and take messages
- Handle incoming and outgoing communication with clients and staff through all available channels
- Follow up on social media and WhatsApp requests
- Seek to continuously improve in order that the clinic delivers the best possible service
- Participate in internal/external meetings and training as required
- Ensure that all relevant policies, procedures and working practices are adhered to at all times
- Work in accordance with company's culture, values, aims and objectives
- Act as a positive ambassador on behalf of company at all times when dealing with clients or representing the company
- Positively contribute to the company's team working environment, taking ownership of issues and supporting colleagues where appropriate
- To assist the clinic team in providing an efficient and friendly booking service to clients, and to maximize revenues to achieve budgeted and forecasted targets.
- To maintain high level of client telephone contact skills while promoting the clinic through good selling and communication skills.
- To achieve an optimum level of occupancy and average rates to best yield revenue and to ensure budgeted targets are met.
- To be fully conversant with all market segment and rate plans, together with special rates and packages.
- To maximize booked revenues, and create additional revenue,

  • Call Center Representative

    2 months ago

    Dubai, United Arab Emirates Call Center CRM Full time

    **Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication “scripts” when handling different topics. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Seize opportunities to upsell products when they arise. - Build sustainable...

  • Call Center

    2 weeks ago

    Dubai, United Arab Emirates Age Medical Center Full time

    Only Arab Female Call Center If you have a passion for customer service and enjoy helping others, we invite you to consider joining our team. As a call center representative, you will play a crucial role in handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring an overall positive experience for our customers. Key...

  • Call Center Executive

    3 weeks ago

    Dubai, United Arab Emirates My Human Resources CO LLC Full time

    **We're Hiring!** We are looking for a **female call center executive** for our client Any nationality UAE Experience as a Call Centre Executive in Healthcare Sector is must **Responsibilities** Manage inbound and outbound calls in a timely manner Provide accurate, satisfactory answers to customer queries and concerns Identify customers’ needs,...

  • Call Center Executive

    3 weeks ago

    Dubai, United Arab Emirates Katrinasweets & Confectionery, Mirdiff Full time

    We are looking for a Call Center Executive to help us supervise and manage the call center employees and activities. You will be required to oversee the happenings of the call center and ensure it is functioning at its best capacity to help our customers. You will also be required to assess performance and give feedback to better the service provided. Your...

  • Call Center Executive

    3 weeks ago

    Dubai, United Arab Emirates DHC Group LLC Full time

    Job Title: Call Center Executive Location: UAE Experience: 2-3 years in a call center **Salary**: AED 2,200 + Duty meal + UAE labor law benefits **Responsibilities**: - Handle customer inquiries and issues. - Provide product/service information. - Record customer interactions. - Achieve performance targets. - Work in shifts as...

  • Call Center Executive

    2 weeks ago

    Dubai, United Arab Emirates MCP Full time

    We are currently looking for a call center executive, with good communication and customer service skills. Experience working in healthcare/clinic. Arabic speaker is a plus. **Experience**: - Clinic Call center: 2 years (required) - Customer Service: 2 years (preferred) - healthcare: 2 years (required)

  • Call Center Executive

    3 weeks ago

    Dubai, United Arab Emirates Advet Health Group Full time

    **Responsibilities include**: - Manage large amounts of calls in a timely manner - Follow communication “scripts” when handling different patients - Train the team to continue to improve the quality of service - Identify patient’s needs, clarify information, and provide solutions and/or alternatives - Build sustainable relationships and engage...

  • Call Center Executive

    2 weeks ago

    Dubai International City, United Arab Emirates Eximius Management Pvt Ltd Full time

    Designation : Call Center Executive Salary : AED 1300 (Rs.30,000/-) **Responsibilities**: - Answering inbound calls and making outbound calls to assist customers. - Providing information about products, services, and promotions to customers. - Handling customer inquiries, complaints, and escalations with professionalism and empathy. - Resolving customer...

  • Call Center Agent

    2 weeks ago

    Dubai, United Arab Emirates DermaMax Medical Center Full time

    We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone. **SKILLS & QUALIFICATIONS** - Strong command of the **Arabic &** **English** language! - Preferred 2+ years of work experience as a call center Agent. - Capable of...

  • Call Center Agent

    4 weeks ago

    Dubai, United Arab Emirates DermaMax Medical Center Full time

    We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone. **SKILLS & QUALIFICATIONS** - Strong command of the **Arabic &** **English** language! - Preferred 2+ years of work experience as a call center Agent. - Capable of...

  • Call Center Agent

    4 weeks ago

    dubai, United Arab Emirates Damas Medical Center Full time

    Arabic Speaker Call Center Agent- FEMALES ONLYWe are looking for an Arabic Speaker ,Females, Call Center Agent who can join immediately to join our team work in a Medical Centre in Sharjah. JOB SUMMARY: To receive and answer calls from patients requiring medical services or clarification regarding a products or services of the Medical Centre, this includes...

  • Call Center Executive

    2 weeks ago

    Dubai, Dubai, United Arab Emirates GRAND STORES LLC Full time

    Looking for an experienced call center executive (Arabic Male) for our service center situated in Dubai Investment Park.The person must have at least 4 years experience in doing the responsibilities as under: Receiving the calls of customers and assisting them Receiving the customer and take the products from them for servicing support Completing necessary...

  • Call Center Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Damas Medical Center Full time

    Arabic Speaker Call Center Agent- FEMALES ONLYWe are looking for an Arabic Speaker ,Females, Call Center Agent who can join immediately to join our team work in a Medical Centre in SharjahJOB SUMMARY: To receive and answer calls from patients requiring medical services or clarification regarding a products or services of the Medical Centre, this includes...

  • Female Call Center Executive

    2 weeks ago

    Dubai, Dubai, United Arab Emirates My Human Resources CO LLC Full time

    We are looking for a female call center executive for our clientArabic SpeakingUAE Experience as a Call Centre Executive in Healthcare Sector is mustOn day and night shift basisResponsibilitiesManage inbound and outbound calls in a timely mannerProvide accurate, satisfactory answers to customer queries and concernsIdentify customers' needs, clarify...

  • Call Center Executive

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Implantree Dental & Aesthetics Clinic Full time

    A well established Multispeciality Polyclinic Group (Dental & Aesthetics) in DubaiHiring Dental Call Center Executives (Arabic / English) (Female only):Dental Receptionist (Female only)Eligibility: Experience in Call Center (Healthcare) Experience in Reception & Customer Service Experience in converting inbound and outbound calls Good English & Arabic Able...

  • Call Center Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates DermaMax Medical Center Full time

    We are looking for a dynamic, well-spoken Outbound Call Center Agent with excellent communication skills to be responsible for soliciting sales and managing client inquiries over the telephone.SKILLS & QUALIFICATIONS Strong command of the Arabic & English language Preferred 2+ years of work experience as a call center Agent. Capable of working under stress...

  • Sales Executive

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Right Move Call Center Full time

    We are looking to hire an experienced or fresher, customer-oriented tele-sales executive to utilize inbound and telephone calls to achieve his dream life. The tele sales executive's responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining...

  • Call Center Supervisor

    2 months ago

    Dubai, United Arab Emirates Padra Medical Center Full time

    As a Call Centre Supervisor at our medical center, you will be responsible for overseeing the day-to-day operations of the call center team, ensuring efficient and effective handling of inbound and outbound calls related to patient inquiries, appointment scheduling, and other medical-related services. You will lead a team of call center representatives,...

  • Call Center Agent

    2 weeks ago

    Dubai, United Arab Emirates Zia Medical Center Full time

    High school diploma or equivalent - 1-3 years of experience in a call center environment - Knowledge of customer service practices and principles - Excellent data entry and typing skills - Superior listening, verbal, and written communication skills - Ability to handle stressful situations appropriately **Salary**: AED2,500.00 - AED3,500.00 per...

  • Call Center Executive

    4 weeks ago

    dubai, United Arab Emirates Exxon Corporate Services Provider Full time

    Call Center Executive Job Description:An executive is responsible for developing growth in the company through increased sales and customer acquisition. Your job duties as a business development executive are to connect with potential clients via call , understand there profile deeply and pitch them the Business Model accordingly, You are required to develop...