Call Center Executive

1 week ago


Dubai, United Arab Emirates Advet Health Group Full time

**Responsibilities include**:

- Manage large amounts of calls in a timely manner
- Follow communication “scripts” when handling different patients
- Train the team to continue to improve the quality of service
- Identify patient’s needs, clarify information, and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Connect the right Operations Executive with the patients to cater to their needs
- Build and maintain a strong team of Call Center Agents

**Qualification and training**:

- Bachelor’s degree
- Previous experience in a customer support role
- Healthcare background is mandatory
- Strong communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively

**Key skills**
- Ability to work long hours, often under pressure
- Good communication skills
- Ability call center independently

**Job Types**: Full-time, Permanent

Application Question(s):

- Are you available to start immediately?
- What are the software you have used during your healthcare experience as a call center Agent?
- Do you have healthcare background?
- What is your visa status?
- Where are you based in Dubai?

**Experience**:

- handling healthcare company Call Center: 2 years (required)

Application Deadline: 21/03/2024



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