Dispute Resolution Office Call Centre-arabic Speaker
8 months ago
**Job description**
- manage end to end case work and new matters involving disputes between consumers and service providers
- assess whether complaints are within the jurisdiction of the Company
- assist with the effective management of variable complaint demand by being flexible and
working different channels as required e.g., on telephone / mail queues, pending escalation queues and other queues, using a range of dispute resolution processes for high productivity output
- provide independent information to consumers and providers about how to go about resolving their disputes
- accurately record the details of a dispute and case manage according to Company processes
- identify key issues arising from a dispute, gather and analyse relevant information (both verbal and written) and decide whether a proposed outcome is in accordance with the law, good
industry practice, and what is fair and reasonable given all the circumstances of the dispute
resolution of disputes
- undertake formal investigations, including assessment of information and communicate the
outcomes of the investigation plainly and clearly to parties
- communicate with consumers, providers, representatives and other agencies via telephone,
- work with internal and external stakeholders to promote the Company and the Dispute Resolution
division
- actively contribute to the responsive management of complaint demand and undertake other
duties and tasks as and when required.
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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