Guest Service Agent

3 weeks ago


Dubai, United Arab Emirates Pyramisa Hotel Apartment Full time

Provide the best level of service to guests and enhance customer satisfaction by offering timely, accurate, trouble-free, and courteous service to arriving and in-house guests.
- Responds to guest requests for information about the hotel and its surroundings.
- Arranges for special services requested by the guests.
- Reviewing the PMS to check all updates related to guests in house, arrivals, departures and take proper handover from the previous shift.
- Arranges fulfilment of guest services by working with Bell staff, Housekeeping, Reservations and F&B.
- Allocates rooms and issues appropriate keys.
- Handles incoming guest room reservations.
- Handles reservations for guests & restaurants, etc.
- Aware at all times of current room status and room availability.
- Fully aware of current and future hotel promotions.
- Find ways for upselling upon check-in and during the stay of the guests to maximize room revenue.
- Increases hotel revenue by promoting Food and Beverage alternatives.
- Completes shift closing accurately by getting appropriate approval signatures.
- Adheres to hotel policies regarding the use of cash banks.
- Communicates effectively with guests, colleagues, and superiors

Pay: AED1,800.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Front Office: 1 year (preferred)
- Hospitality: 1 year (preferred)


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