Call Center Representative

8 months ago


Abu Dhabi, United Arab Emirates The Muse Group Full time

Answer incoming calls from clients and provide information about salon services, pricing, and availability.
- Address customer inquiries, concerns, and complaints in a professional and timely manner.
- Ensure a high level of customer satisfaction by providing exceptional service and resolving issues effectively.
- Schedule salon appointments for clients based on their preferences and the availability of stylists.
- Manage the salon's appointment calendar and make adjustments as needed.
- Assist clients in choosing appropriate services and products based on their needs and preferences.
- Maintain accurate and up-to-date customer records in the salon's database.
- Identify opportunities to upsell additional services or promote salon products to enhance the customer experience and increase revenue.
- Participate in training sessions to stay updated on salon services, policies, and procedures.
- Strive for continuous improvement in customer service delivery.

Ability to Commute:

- Abu Dhabi (required)

Ability to Relocate:

- Abu Dhabi: Relocate before starting work (required)



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