Customer Service Representative

4 weeks ago

Jebel Ali Freezone, United Arab Emirates Ritchie Bros. Full time

**Customer Service Representative**
**-**
**(**
**230000DD**
**)**

**Description**

**Move, Build, Grow your career**

As the premier global asset management and disposition company, Ritchie Bros. helps thousands of people around the world buy and sell heavy equipment, trucks, and other assets every month. With our multiple onsite and online selling platforms and commitment to first-class customer service, Ritchie Bros. is trusted worldwide for making buying and selling easy, efficient, fair, and transparent. If you’re an innovator with an entrepreneurial spirit, we want you to join our growing team - employed in a wide variety of positions from sales to operations to corporate functions - as we transform the global used equipment market.

Join us on our journey and **move forward** with us, **build your success**, and **grow your career.**

We’re looking for a customer service dynamo to work at our Auction Site Location in Dubai as a **Customer Service Representative **CSR. Our CSRs are the number-one point of contact for customers and staff, before, during, and after our auctions. You’ll be responsible for all administrative aspects of the auction, and you’ll uphold the Ritchie Bros. philosophy of providing exceptional service. No auction experience is needed for this role, and lots of training will be provided.

**The Opportunity**:
**In this role, you will**:

- Ensure that superior customer service is delivered at all times to all customers.
- Set up and maintain auction information systems.
- Enter contracts and equipment specifications into the auction system.
- Balance auction results, and take care of accounts receivable, collections, and banking responsibilities.
- Verify that funds have been collected, and that correct lien holders are paid.
- Process vehicle titles, registrations, and legal transfer documents.
- Build strong relationships with banks, taxation offices, and motor vehicle branches to obtain information and resolve issues.

**Here’s what you bring**:

- 2+ years in a role where you worked in person with customers.
- Post-secondary training in business, accounting, or similar.
- Excellent written and verbal communication skills in English.
- Fantastic computer skills, including the ability to master new systems and enter data quickly and accurately.
- Experience with any of the following is an asset: accounts receivable, account reconciliation, sales tax collection/remittance, vehicles or heavy equipment, DMV document processing.
- You can think quickly and make good decisions on the fly (auction time is intense and hectic).
- This is an intensely administrative role. You must love paperwork, and have an obsession with detail and accuracy in order to succeed.
- Outstanding people skills - you’re outgoing, diplomatic, patient, and a good listener.
- The ability to work independently - you have a take-charge attitude and you’re not afraid to ask questions.
- You like to work hard but still have fun on the job.

**This job will require you to**:

- Maintain a clean, valid driver's license.
- Work indoors and outdoors year-round, and climb on and off large equipment and trucks.
- Because we're an event-driven company, we'll need you to work regular overtime, including weekend hours, at onsite auctions. You can expect to work extra hours for 2-3 weeks prior to each sale, during each sale, and for 1-2 weeks after each sale.

**What we offer**:
Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career - we’ve proven this throughout our 55+ years in business. And, we'll take care of you along the way. Here’s how:

- Competitive Base salary + paid overtime
- Comprehensive medical and dental insurance Aetna
- Retirement plan benefit
- Employee Stock Purchase Plan with company's matching
- Yearly performance review
- Housing allowance
- Flight ticket every year
- Jafza work permit for 3 years
- International working environment

Want to learn more about the company? Visit our Career site, LinkedIn, or connect with us today through Facebook or Twitter.

**Primary Location***: AE-AE-Jebel Ali Free Zone

**Work Locations***: Dubai Gate 8, Junction 9 Jebel Ali Free Zone

**Job***: Customer Service

**Job Posting***: Jul 3, 2023, 1:07:48 AM

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