Role in Front Office, Vdd

5 days ago


UAE, United Arab Emirates Emaar Properties Full time

Handle check-in and checkout of arriving and departing guests, following established The Address Hotels & Resorts standards.
- Handle all cashiering transactions (posting charges to guest rooms, exchanging foreign currency, etc.), balancing their cash float at the end of each shift.
- Respond to all guest requests and questions in a professional and courteous manner, whether via telephone or in person, providing accurate information and taking appropriate courses of action (safety deposit box issuance, message handling, dealing with complaints, etc.)
- Coordinates room status updates with the Shift Leader, by notifying them of all group checkouts, late checkouts, early check-ins and special requests.
- Be knowledgeable always of updated product and service information, including daily hotel meetings and conferences.
- Possess a working knowledge of room reservation procedures, according to The Address Hotels & Resorts standards, and will handle reservation booking and cancellation.
- Customize their selling approach and upselling techniques, based on the targets set for each particular shift.
- Will always be ready to anticipate client and guest needs well in advance.
- Complete additional tasks as assigned from time to time by their supervisor. This may include training and meeting attendance.
- Always ensure guest satisfaction, while maintaining company policies and standards.

**Education**
- Minimum of a high school diploma is required. College degree in Hotel Management or a related field is preferred.

**Experience**
- A minimum of one-year experience in a similar position in a 5-star hospitality company

**Skills**
- Verbal and writing skills
- Knowledge of basic hotel business operations preferred
- Fluency in English is a must, Fluency in Arabic or additional language is an asset

**Individual Characteristics**
- Customer service orientations
- Team player
- Flexible in scheduling
- Enthusiastic and pleasant personality



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