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Technical Customer Support

1 month ago

Dubai, United Arab Emirates Splash Software LLC Full time

_Splash Software LLC is an innovative software development company offering cutting-edge API solutions to our esteemed clientele. We are seeking a dedicated and technically savvy individual to join our team as Technical Customer Support for API Integration. This role is pivotal in ensuring our clients have a seamless experience while integrating our software through APIs._

Key Responsibilities:
1. Client Onboarding: Assist clients during the initial stages of integration, ensuring they understand the software and API's capabilities.

2. Technical Support: Provide in-depth technical support to clients during the API integration process, addressing any issues or concerns.

3. Troubleshooting: Diagnose and solve integration-related issues, liaising with our development team when needed.

4. Documentation: Maintain and update API documentation, ensuring it is clear and user-friendly.

5. Feedback Loop: Collect feedback from clients to enhance and improve our software and integration process.

6. Continuous Learning: Stay updated with the latest developments in HTTP API, Socket connections, and other relevant technological advancements.

Required Skills & Qualifications:
1. Language Proficiency: Fluent in English, both written and verbal.

2. Technical Acumen: Basic to intermediate knowledge of HTTP API/Socket connection.

3. Background: Prior experience as a developer or in a related technical role.

4. Problem-Solving: Ability to diagnose and troubleshoot technical issues effectively.

5. Communication: Excellent interpersonal skills with the ability to explain complex technical topics in an understandable manner.

Preferred Skills:

- Familiarity with Postman, Curl, JavaScript, HTTP
- Prior experience in a customer-facing role.

Bonus Points:

- Working time: Monday
- Saturday From 6 am to 3 pm or from or from 2 pm to 11 pm, Sunday off.
- Competitive salary.
- 30 calendar days paid leave per year which is convertible to a cash equivalent to 30 day's salary of not used.
- Medical insurance for employee
- Salary may increase by up to 5 to 20% annually -based on your performance and after company evaluation

**Salary**: From AED5,000.00 per month

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)