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Technical Support

1 month ago

Dubai, United Arab Emirates Location Solutions Full time

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

Tasks and Responsibilities

  • Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
  • Technical Support – Be part of the Support team.
  • Technical Training – This will require the candidate to have excellent presentation skills and confidence when speaking in English.
  • Technical Writing – Compiling technical drawings and instructions for our products and solutions.
  • Provide technical assistance to colleagues within the company when required.
  • Answer customer requests using the ERP ticketing system.
  • Configuring IOT devices based on the customer’s requirements.

Requirements

  • Ability to understand and work with all types of clients.
  • Highly customer-oriented.
  • Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
  • Advanced computer and software skills – MS Office included.
  • Attention to detail, systematic approach to problem-solving.
  • Professional attitude and behavior, customer-focused.
  • Highly organized, assertive, decisive, and patient.
  • Ability to build relationships with customers.
  • Ability to work well both with a group and independently.
  • Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
  • Driving License is a plus.
  • Graduate of BSECE or BSCpE is an advantage.

Job Category: Business Development Executive
Job Type: Full Time
Job Location: Dubai

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