Front of House and Parent Liaison Officer at

4 weeks ago

Dubai, United Arab Emirates Jobs for women in Dubai and UAE Full time

Front of House and Parent Liaison Officer at Sunmarke School
- AdministrationListed On: 15 May 2024

Expires On: 14 June 2024
- Dubai- Sunmarke School has a vacancy open for a Front of House & Parent Liaison Officer in Dubai.Job Role:
We are looking to appoint an experienced and enthusiastic Front of House & Parent Liaison Officer for Sunmarke School.

Main Accountabilities:

- Answer, screen, and forward any incoming phone calls while providing basic information when needed.
- Provide office support services in order to ensure efficiency and effectiveness within the School.
- Liaising, communicating, and nurturing enrolled family relationships as per the Lifecycle of School Engagement Infographic.
- Answer, screen, and forward any incoming phone calls while providing basic information when needed.
- Provide office support services in order to ensure efficiency and effectiveness within the School.
- Maintain open lines of communication to existing parents to ensure their concerns, complaints and compliments feedback are handled effectively, efficiently and in a timely manner, escalating to relevant SLT members when necessary and scheduling touch base meetings as required.
- Maintain communications with existing parents, handling queries and being the liaison between other school personnel and departments.
- Coordinate parent/community events in order to engage parents in school activities and celebrations.
- Assisting in the Induction process via introduction by welcome packs and regular touch base calls
- Acting as first point of contact for all parental complaints by monitoring, following up and escalating concerns as required.
- Being versed in rules and regulations of the Ministry of Education and KHDA
- Attending weekly FOSS/FRISS meetings to identify any queries, concerns and conduct regular workshop and intervention sessions
- Monitor/screen/escalate all complaints
- Answering all enquiries, processing requests & logging in all information for walk-in inquiries onto the CRM
- Notifying colleagues in School of Visitor arrivals for a meeting i.e., Admissions, SLT, etc.
- Welcoming & engaging with prospective parents & visitors and addressing their needs with a smile e.g., processing requests such as Item or Food drop-off / Early pickup / Lateness etc.
- Filtering, re-directing incoming queries and concerns to the members in the Organisation related to academic & operational policies, protocols & processes & communicate on all matters related to : age-appropriate year-group placement, the National Curriculum for England, Options, KS4 & 5 Pathways (IBDP/IBCP, BTEC, GCSEs, ‘A’ Levels), Tuition Fees, Fee Payment dates, Scholarships, Discounts, Complaints, COVID HSE, Medical, Maintenance, Bus, Non-English Speakers & Special Interest Groups, Academic Events/Productions/Trips etc.
- Physically ushering new families to their next engagement in the Admissions & Induction & Departure Process
- Coordinating Existing Student Transitions with relevant Phase
- Supporting GLO on new student KHDA Student Registration & procuring required documentation
- Assisting the Admissions Team on their R&Rs including:

- Back-end data entry on the Family (Student) Profile into various systems (CRM/SIMS/VLE), and
- Data entry of information from Digital Forms (Entrance Assessment Form, Scholarship Form), etc
- Alerting the Head of Phase / Principal to take necessary action on the existing families of possible withdrawal intentions.
- Supporting FCO Marketing by use of the relevant Digital Form to update Dubai Schools Market Study
- Conduct Family Exit Interview by conducting an initial meeting/phone call with a parent.
- Receive and sort daily mail/deliveries/couriers.
- Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
- Update appointment calendars and schedule meetings/appointments

Record Keeping & Compliance - using and updating registers for:

- Student Attendance
- Evacuation
- Student Absences & approval via the VLE
- Student Lateness
- Student Early pick-up

Job Specification:

- Bachelor's degree in any discipline.
- Good written & oral communication skills.
- Functional computer skills are required.

Application Process:
Application Closing Date: 14th June 2024

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