Front Office

2 weeks ago


Ras alKhaimah, United Arab Emirates THE COVE ROTANA RESORT AND SPA Full time

**Job Summary**:
As a Team Leader - Guest Service you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

**General Duties and Responsibilities**:
Maintain effective communication with all related departments to ensure a smooth service delivery
- Extend personal service and attention to all Guests, with particular emphasis to Club Rotana and VIP Guests
- Maintain an up-to-date knowledge of the Hotel and local services, supply information and respond to Guest queries and promote inter-Hotel sales and in-house facilities
- Maintain and update Guest history profiles through the Opera Guest profile system
- Deal promptly, efficiently and pleasantly with any queries and resolve Guest complaints that may arise
- Inspect daily Guest rooms and communicate with Food & Beverage for room treatments following the set standard procedure
- Maintain awareness of competitors’ rates and occupancy levels and analyze Guest comments through weekly reports
- Establishes, promotes and maintains good public relations and enhance sales for the Hotel at every opportunity
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures

Additional to the above-mentioned requirements as Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.

This document does not create an Employment contact. It is stressed in Business may require alternative to this job description.

**Job Types**: Full-time, Permanent, Contract
Contract length: 24 months

Pay: From AED2,700.00 per month

Application Question(s):

- Do you have 2 years' experience in similar capacity in five starts resort?
- What is your nationality?
- What is your age?
- Are you available in United Arab Emirates for personal interview in Ras Al Khaimah?
- What are your current benefits & salary and expectations?
- Do you speak German Language in addition to English Language? What other languages do you speak?

Application Deadline: 01/04/2025
Expected Start Date: 01/04/2025


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