Front Office Executive

4 weeks ago


Ras alKhaimah, United Arab Emirates KAY Hospitality Full time

**About Us**

**Responsibilities**
- Proficiently handle all front desk tasks using the **Opera system**, including reservations, check-ins, and check-outs.
- Ensure seamless management of **reservations** and **revenue** through effective updates in the system and adherence to pricing strategies.
- Respond promptly to guest requests, inquiries, and complaints, ensuring all needs are met with a professional and customer-focused approach.
- Provide multilingual assistance, with **Arabic** proficiency being mandatory, to cater to a diverse guest base.
- Maintain a well-organized and presentable front desk, ensuring all materials are readily available for smooth operations.
- Monitor and manage bookings to maximize occupancy and revenue.
- Address ad hoc guest service requirements, including housekeeping requests, travel arrangements, and special accommodations.
- Perform basic **revenue management tasks** to optimize income and maintain system accuracy.
- Oversee inventory, office supplies, and the operational budget for the front desk.
- Support the coordination of maintenance and operational requests with other departments.
- Undertake additional responsibilities as required to ensure efficient **front office operations**, including managing daily reports and operational audits.

**Requirements and Skills**
- **Proficiency in Arabic and English** (both oral and written) is mandatory.
- Proven experience as a front desk agent or similar role, ideally in holiday homes or the hospitality sector.
- Advanced knowledge of the **Opera system** with a minimum of 2 years of hands-on experience.
- Strong multitasking abilities, with the flexibility to manage diverse guest service needs effectively.
- Familiarity with basic revenue management practices and front office operations.
- Excellent communication and interpersonal skills, with a strong commitment to delivering exceptional guest service.
- Problem-solving capabilities, ensuring smooth resolution of guest concerns.
- A High School diploma is required; additional certifications or degrees in hospitality are advantageous.

**Job Type**: Full-time
**Pay**: AED 1,500 - AED 2,500 per month

**Experience**:

- Opera System: 2 years (required)
- Hotel Receptionist: 2 years (required)

Pay: AED1,500.00 - AED2,500.00 per month



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