Patient Coordinator with Sales Responsibilities

4 months ago


Dubai, United Arab Emirates Wow Me Clinic Full time

**Job description**:
**Key Responsibilities**:

- Greet and assist patients with a warm, professional attitude, ensuring a positive patient experience.
- Handle patient scheduling, appointment confirmations, and follow-up calls.
- Manage patient records and maintain confidentiality in compliance with clinic policies.
- Provide detailed information about the clinic's services, answering questions and addressing patient concerns.
- Actively participate in sales initiatives, including promoting clinic services, offering package deals, and upselling relevant treatments.
- Collaborate with the medical and administrative team to optimize patient flow and improve operational efficiency.
- Handle social media inquiries professionally, responding to messages, comments, and questions from potential and existing patients.
- Process payments as needed.
- Provide excellent customer service, responding to patient queries and resolving complaints.
- Report to management.

**Qualifications**:

- Experience: Minimum 2 years in the medical sector or as a receptionist in a medical center.

**Languages**:
Fluency in both Arabic and English is a **MUST**

**Technical Skills**:

- Proficiency in MS Office (Word, Excel,....) is a must.
- Prior experience in handling social media inquiries is required.
- Strong communication and interpersonal skills.
- Sales-oriented mindset with a focus on upselling and promoting services.
- Familiarity with medical office software (e.g., EHR systems) is a plus.
- Ability to handle multiple tasks in a fast-paced environment.
- Strong organizational skills and attention to detail.

**Preferred Skills**:

- Previous experience in a sales-related role within a medical or wellness environment.
- Knowledge of clinic services and the ability to provide patients with relevant recommendations.
- Ability to work well both independently and as part of a team.

**Why Join Us?**
- Competitive salary and performance-based incentives.
- Opportunity to work in a patient-centered, innovative clinic.
- Supportive team environment with opportunities for career growth.


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