Call Center Administrator

1 week ago

Ras alKhaimah, United Arab Emirates American University of Ras Al Khaimah Full time

**Job Title**:
**Call Center Administrator**:
**Job Summary**:
The Call Center Administrator will assist and support the marketing and communications efforts at AURAK. The position will assist the Office of Marketing and Communications in the supervision of the call center staff and student recruitment assistants. The role focuses mainly to optimize the leads management system and increase the conversion rates in order to meet or exceed the student enrollment targets.
**Call Center Administrator**

**American University of Ras Al Khaimah**

**General information about institution**

The American University of Ras Al Khaimah (AURAK) is an independent co-education institution of Higher Education that provides an integrated American-style, undergraduate and graduate education. All programs are accredited by the Ministry of Education of the UAE; additionally, it is accredited by the U.S. regional accreditation association, the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). The American model of higher education ensures not only skills in specific academic fields, but also a general education curriculum that exposes students to new ideas and ways of thinking critically about local and global issues. AURAK is a young and rapidly growing university. AURAK is located in Ras Al Khaimah, one of the Northern Emirates and a rapidly growing region. The beauty of Ras Al Khaimah is reflected in its traditions and diverse landscapes — its white sandy beaches, the majestic Hajjar Mountains, the expansive desert and its sands dunes, and the many historical sites.

**Job Purpose & Responsibilities**

The Call Center Administrator will assist and support the marketing and communications efforts at AURAK. The position will assist the Office of Marketing and Communications in the supervision of the call center staff and student recruitment assistants. The role focuses mainly to optimize the leads management system and increase the conversion rates in order to meet or exceed the student enrollment targets.

**Minimum Qualification and Education**

Essential: Bachelor's degree required

Desirable: Master’s degree

**Required Knowledge and Skills**

The individual must possess the knowledge and skills to successfully perform the essential functions of the position.

The required knowledge and skills of the position follow.
- Strong communication, interpersonal, and presentation skills (verbal and written) in both small group and large group settings.
- Excellent project management skills; demonstrated ability to prioritize and multitask in a fast-paced environment.
- Demonstrated ability to work with diverse and multiple groups in a positive manner.
- Ability to work independently and as an integral part of a team.
- Demonstrated leadership and team-building abilities.
- Proficient in MS Office/systems (MS Word, Excel, PowerPoint).
- High energy and passion for recruiting.
- Demonstrated ability to make sound, independent decision and lead others.
- Creativity, self-confidence, and flexibility.
- Ability to understand, adapt, and articulate AURAK's culture to an external audience.
- Willingness to travel as needed for national and international recruitment.

**Work Experience**
- A minimum of 1 to 2 years of professional experience in university recruitment.
- Demonstrated project management experience is also required for this position
- Experience recruiting/matriculating GCC regional and international students.
- Experience utilizing lead management technology for student recruitment and admissions through conversions and lead scoring.
- Working knowledge of higher education student recruitment best practices including enrollment trends, data analytics, and digital/traditional recruitment practices.
- Demonstrated experience with financial and resource allocation.
- Working knowledge of SACSCOC, CAA and QAA Accreditation.
- Operational knowledge of AURAK’s student record system

**Language proficiency required**

Fluent in English and Arabic (Written and spoken)

**Competencies**
- Service Excellence
- Professional Ethics and Integrity
- Problem-solving
- Time Management
- Teamwork
- **Reporting line**

Director of the Office Marketing and Communications

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