Call Center Representative

3 days ago


Al Qusais, United Arab Emirates al kabab al afghani Full time

We are looking for call center agent for our restaurant inbound call center

Must be fluent in ENGLISH, ARABIC and Afghani Languages.

Accomodation with food will be provided by company

Reponsibilties:

- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies

**Call Center Agent Skills / Qualifications**:

- Verbal communication
- Phone skills
- Listening
- Data entry skills
- People skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking

**Salary**: AED1,500.00 - AED1,800.00 per month

Ability to commute/relocate:

- Al Qusais: Reliably commute or planning to relocate before starting work (required)



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