Spa Receptionist
2 months ago
**Female Applicant with own visa/sponsor visa/spouse visa and arabic and english language is must**
- **Guest Relations**:
- Greet guests with a friendly and professional demeanor.
- Assist guests with check-in and check-out procedures.
- Handle guest complaints and issues with professionalism, ensuring resolutions meet company standards.
- **Appointment Management**:
- Schedule and confirm appointments for spa services.
- Manage the appointment book and ensure accurate scheduling to maximize therapist availability and minimize wait times.
- Process cancellations and rescheduling in a timely manner.
- **Administrative Duties**:
- Maintain an organized and clean reception area.
- Manage and process transactions, including payments and refunds.
- Maintain accurate records of guest information, appointment history, and other relevant data.
- Coordinate with other spa staff to ensure smooth operation and communication.
- **Sales and Promotions**:
- Inform guests about spa packages, promotions, and memberships.
- Upsell additional services and products when appropriate.
- Track and report on sales and promotions effectiveness.
- **Compliance and Safety**:
- Ensure that all spa policies and procedures are followed, including health and safety guidelines.
- Keep confidential information secure and handle guest records with discretion.
**Qualifications**:
- High school diploma or equivalent; additional education or certifications in hospitality or related fields is a plus.
- Previous experience in a customer service or receptionist role, preferably in a spa or wellness environment.
- Excellent communication and interpersonal skills.
- Proficiency in using computer systems, booking software, and standard office equipment.
- Ability to multitask and work efficiently in a fast-paced environment.
- A friendly, professional demeanor with a strong commitment to customer service.
**Physical Requirements**:
- Ability to stand for extended periods and perform light physical tasks.
Pay: AED2,000.00 - AED2,500.00 per month
Application Deadline: 14/09/2024
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