Returns Coordinator

7 months ago


Dubai, United Arab Emirates Al Tayer Group Full time

**About Us**

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few

**About The Role**

To manage & monitor customers return orders by ensuring smooth collection as per SLA and handing over return orders to return team with system acknowledgement. Manage and monitoring reschedule orders with agreed attempts timelines and timely handover to return team for cancellation to get the stock live back in inventory. SLA monitoring and highlighting areas of concerns and managing SFT cases. Managing return orders systematically.

**What You’ll Be Doing**
- Keeping track of undelivered orders & customer returns handover to Returns Team.
- Ensuring the orders with more than 3 attempts are send for cancellation. (ageing cancellation).
- Closely monitoring the Returns SLA (same day handover to returns team).
- Ensuring all Return & Undelivered orders are systematically scanned.
- Maintaining and timely updation of all trackers with highest level of accuracy.
- Coordinating with Returns team, Customer service team and Business units for smooth operation flow.
- Review Operational processes from a risk management perspective; identify and qualify new areas of risks and escalate concerns to the site HSE committee.
- Guide and motivate subordinates to enhance performance and produce quality work and ensure that they are continuously developed for higher level roles.
- Maintain HSE practices in the working environment in order to minimize the opportunity of damage property and injury to self and colleagues. Pro-actively remind colleagues to behave in line with the HSE processes defined by the company.
- Regularly communicate to the team on operational performance and brief on upcoming events.
- Create a positive work environment that results in low attrition, sickness and absence reduction to ensure that Collective and individual targets are met.

**About You**

**Education/Certification and Continued Education**
- Graduate with excellent knowledge of warehousing

**Years of Experience**
- 3-5 years of experience in Last mile with knowledge of retail/ perfumes and cosmetics and the local market

**Knowledge and Skills**
- ** **Computer Literacy
- Highly organized with eye for details
- Strong Communication and Interpersonal skills


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