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Benefits Analyst

5 months ago

Dubai, United Arab Emirates Bayzat Full time

**Who we are**:
Bayzat, renowned as a leading SaaS platform for employee benefits, is revolutionizing HR, Payroll, and Insurance automation, making a world-class employee experience accessible to every company. As a rapidly growing startup in the MENA region, Bayzat stands out with over 300 team members from 35+ nationalities. Celebrated by Forbes as a promising UAE-based startup, we are supported by major VCs like Mubadala and Point72 Ventures, marking us as one of the region's best-funded HRTech scale-ups.

At our core, we are a principle-driven, merit-based company, where culture is paramount. Joining Bayzat means immersing yourself in an environment of high achievers, dedicated to solving complex challenges and relentlessly pursuing success. This atmosphere encourages you to be your best, continuously learn, and draw inspiration from talented peers.

Our journey to success and future growth is anchored in attracting top talent and nurturing a culture that celebrates authenticity and unpretentiousness. Being part of Bayzat offers the chance to engage with an innovative product, enhance your skills, and contribute to our ongoing success story.

**Some high-impact responsibilities you will be entrusted with**:
As a Benefits Analyst your main role is to assist new potential customers with purchasing the best possible health insurance policies given their requirements by providing a consultative approach after studying the best options for the clients in the market. You will be required to handle inbound leads as well as generate outbound leads by proactively reaching out to potential customers.

**Individual / Family customer service and consultancy**:

- Preparing insurance quotations for new customers and providing consultation on the best options suited for their needs
- Educating prospective customers on insurance products, mechanics and regulatory requirements
- Working with brokerage partners, where needed, to obtain official customer quotation
- Liaising with insurance companies to prepare customer quotations, obtain issued policy documentation and/or answer questions
- Working closely with the operations and consumer account management teams to enhance the customer experience throughout the process
- Maintaining accountability for conversion rates and agreed performance metric

**Training & process development**:

- Maintaining knowledge of key market or industry changes
- Defining and/or re-designing customer service processes to optimize efficiency
- Partnering with design & technology team to optimize Bayzat website and platform for user experience to obtain a competitive edge in the market compared to other brokers
- Developing and delivering customer service / sales training on an on-going basis
- Continuing to re-design training & processes based on learning from day-to-day operations
- Maintaining and updating CRM to reflect daily output and recording of information accurately

**What you will need to have**:

- Excellent verbal and written communications skills
- Strong strategic, critical thinking skills and problem-solving ability
- Obsessively organized and detail-oriented attitude.
- Ability to build strong relationships work effectively with cross-functionally both internal and external stakeholders
- Experience working in a high-growth environment
- Ability to adapt to changes in process or work structure
- Ability to learn quickly and memorize certain product details needed for everyday conversations with clients
- Basic understanding of health insurance and how it works
- Fluency in another language besides English

**What’s in it for you? Perks**:
Bayzat is committed to creating an inclusive and collaborative working environment where everyone's background and ideas count. Our culture encourages members to be the best versions of themselves while taking advantage of our perks:

- Growth: Fast-track growth opportunities for high-achieving members, with no rules around where, when, how, or how often.
- Flexibility: Remote and flexible/hybrid working setups.
- Inclusiveness: From bi-weekly company-wide town halls/all-hands meetings to regular huddles, OKR tribe meetings, celebratory dinner parties, and annual awards ceremonies held in the Metaverse, you'll be joining a truly inclusive and engaging workplace.
- Shared Ownership: We make them shareholders We open up rounds of ESOP twice to three times a year. And guess what, those who continue to perform and achieve great things are topped up, almost every round
- Kick-ass offices: We have offices in UAE, Turkey, Saudi, and India. One of our two Dubai-based offices is in the DIFC FinTech Hive, which is the first and largest financial technology accelerator in the Middle East, Africa and South Asia (MEASA) region.