Reservations Agent

3 weeks ago

Dubai, United Arab Emirates Novotel World Trade Centre Dubai Full time

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

**Job Description**:
Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive This position will cater Novotel and Ibis World Trade Centre, Ibis One Central Hotel Dubai.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world

What you will be doing:

- Sort all the correspondence in the order of priority and process the reservation to the set standard
- Input, modify or cancel phone reservations into the system directly and file accordingly
- Access the GDS / CRS / Internet regularly and input these reservations into the system
- Check all the reservations for the next day’s arrival and ensure that all the pertinent information regarding the stay and special requests are being fulfilled.
- Acquaint self with regular callers and acknowledge them by name.
- Answer inquiries and / or promote hotel services and facilities. Answer questions on rates and room type availability.
- Ascertain callers needs though open-ended questions and try to sell higher yield rooms.
- Use the correct guest history when making a reservation.
- Remain up to date with all the new promotions for the hotel as well as the ACCOR Group.
- Refer to the Credit Manager if credit facilities are required.
- Obtain approval from the Front Desk for same day reservation or on near sell-out dates.
- Refer requests for extension or change of payment for in-house guests to Front Desk.
- Perform any other duties that may be assigned from time to time by the management.

**Qualifications**:
Your experience and skills include:

- Guest focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem-solving abilities
- Fluency in English; additional languages are a plus

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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