Patient Relation Executives Tele-sales
6 months ago
Job Title**:Patient Relations Executive Cum Tele-sales Representative**
Location: Dubai, United Arab Emirates
Company Overview:
Call My Doctor is a leading provider of home healthcare services in Dubai, dedicated to delivering high-quality medical care to patients in the comfort of their own homes. Our team consists of skilled healthcare professionals committed to improving the well-being and quality of life of our clients.
**Job Description**:
**Patient Relations Executive Cum Tele-sales Representative**:
- **Roles**:
- Serve as a primary point of contact for both existing patients and potential customers.
- Handle patient inquiries, feedback, and complaints while also engaging in sales activities to promote products or services.
- Build and maintain positive relationships with patients/customers to enhance satisfaction and encourage repeat business.
- Actively engage in sales efforts over the phone, promoting products/services and converting leads into sales.
- **Responsibilities**:
- Provide information about products or services offered by the organization to both patients and potential customers.
- Address patient concerns or complaints with empathy and professionalism.
- Utilize sales techniques to identify opportunities and effectively promote products or services during patient/customer interactions.
- Educate patients on available resources and services offered by the healthcare facility.
- Maintain accurate and up-to-date records of patient interactions and communications.
- Follow up with patients/customers to ensure satisfaction, gather feedback, and potentially upsell or cross-sell additional products or services.
- Meet sales targets and objectives set by the organization while also prioritizing patient satisfaction and relationship-building.
Qualifications:
1. Bachelor's degree in Medical Field with minimum 2 years experience in same role
2. Fluency in English; proficiency in Arabic is a plus.
**Experience**:
- telemarketer: 1 year (preferred)
Ability to Commute:
- Dubai (required)
Ability to Relocate:
- Dubai: Relocate before starting work (required)
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