Rooms Division Manager

5 days ago

Dubai, United Arab Emirates WHR Solution Full time

**About Company**:
DO YOU HAVE WHAT IT TAKES TO BE PART OF THE MELIÁ DESERT PALM FAMILY?

Meliá Desert Palm Member of Meliá Collection, is part of the global Spanish hotel company,
Meliá hotels International. Located only 20km outside Dubai’s city centre, this Arabian
retreat is the ultimate escape to relax in sophisticated elegance. A combination of rooms,
suites and cosy private pool villas, chic spaces for culinary refinement and spa
indulgences surrounded by vast green landscape and endless sunshine

**Job Descriptions**:
**WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE**:
At **MELIA DESERT PALM DUBAI,** we always behave in the following way

We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
We use our initiative and always find the best way to solve a problem for a guest or a colleague.
We work closely with colleagues across all departments to deliver the highest quality of service on all occasions.
We always think of new ways to surprise and delight our guests.
We treat guests and colleagues with dignity and respect. Everyone is important.
We hold ourselves to the highest standards of honesty and integrity.
We are proud to represent our hotel and our country to guests from all over the world.

**WHY THIS JOB EXISTS**:
To oversee and manage the day to day and strategic operation of all Rooms operations to the agreed standards ensuring total guest satisfaction is achieved. To meet and improve upon all agreed financial and quality targets within the departments. To ensure all Rooms Management and staff are managed and developed to the agreed standards. To be involved with achieving the agreed Rooms sales strategy and ensuring yield is always maximised.

At **MELIA DESERT PALM DUBAI**, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

**HOW YOU CAN SUCCEED IN THIS ROLE**:
Within **MELIA DESERT PALM HOTEL DUBAI**, the top-performing people who do this job always demonstrate the following attitude:
**Working with Others**:
They always try to anticipate and exceed the needs of customers and colleagues.
They use their own initiative and good judgement to solve problems in a calm and efficient way.
They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team.
They act with personal professionalism and integrity at all times.

**Taking Responsibility**:
They always conduct business honestly and fairly. They keep sensitive information confidential.
They can prioritize their workload effectively and be organized and structured at work
They manage their time and pay attention to detail. They know their jobs and are able to work without close supervision.
They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.

**Delivering Results**:
They are committed to meeting and exceeding all performance standards
They constantly look to develop their own professional skills and abilities
They perform job tasks in line with established policies and procedures
They always try to provide a top-quality experience to all our guests.

**JOB SPECIFICATIONS**:
To ensure that the Rooms Departments are operated on an efficient and commercial basis and that all efforts are made to improve financial efficiency, where possible.
Minimum 2 Years of experience in handling Front Office & Housekeeping to ensure that all costs are contained to within the budget, in proportion to sales.
Fluency in English required, Fluency in Arabic desirable.
Minimum 5 years hotels experience within 5-star hotels.
In conjunction with the Sales Team, to initiate any sales activity, which will lead to increase in occupancy, Average Room Rate and yield. To be actively involved in all Rooms promotions, internally and externally and ensure good communication within the Hotel.
Ability to work under pressure, handle difficult situations and stay calm.
Strong experience with opera or similar PMS required.

**FUNCTIONAL COMPETENCIES AND RESPONSIBILITIES**:
Please note that this is not an exhaustive listo of everything that needs to be done. **MELIA DESERT PALM DUBAI **employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
To analyze guest comments and audit results from a variety of tools (web, internal questionnaires, Social media, Mystery Guest, Internal Audits, etc.) and set action plans & reports which then will be shared with the management in order to identify gaps in service and training and implement actions; liaise with the Human Resources Department regarding training.
To liaise with the Head of Departments for the update and follow up of the Hotel’s Qualtiy Action Plan.
Present up to date quality results of the Hotel

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