Rooms Division Manager

5 months ago


Dubai, United Arab Emirates AccorHotel Full time

**Company Description**
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
**Job Description** WHAT YOU WILL BE DOING**:

- Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations for Rooms Division including Front Office, Housekeeping and Spa.
- Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction
- Demonstrate and communicates key drivers of guest satisfaction for brand’s Target Customers.
- Ensure guest oriented & innovative operations approaches to ensure high standard of services for guests.
- Drive Voice of Guest Score and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results.
- Drive Loyalty and ALL results of the hotel.

**Qualifications**
- Demonstrated leadership and mentoring abilities
- Genuine commitment to guest service and excellent attention to detail
- Minimum five years experience in a leadership role in a luxury hotel
- Experienced in budgeting, forecasting, payroll planning, cost control
- Demonstrated passion for the Rooms Division
- Demonstrated leadership that ensures product innovation and development is ingrained in all practices
- Implement all Sofitel relevant standards and specifications within the department.
- Demonstrated ability and passion to establish long-term departmental strategic plans and goals for the people and the product
- Demonstrated leadership that ensures the growth and development of the people
- Exceptional interpersonal communication skills and presentation
- Efficient time management skills and able to manage competing priorities



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