Rooms Division Manager

4 days ago

Dubai, United Arab Emirates The First Group Full time

Overview:
Join TRYP by Wyndham Dubai for a rewarding career where exceptional hospitality defines every guest’s stay.

Located in Barsha Heights, TRYP features 650 modern rooms spanning studios to premium suites, catering to business travellers and families alike. As an urban retreat, TRYP has a host of premium facilities, including three dining venues, a co-working space, a fitness centre, and a spa, while various cafés, restaurants and supermarkets can be found within walking distance. Conveniently located near the Dubai Metro Station and major thoroughfares, TRYP offers easy access to the city's amenities. Additionally, in its pursuit to blend city living with beachfront relaxation, TRYP offers guests complimentary access to Soluna Restaurants and Beach Club on the Palm Jumeirah.

Elevate your hospitality career with us and contribute to unforgettable guest experiences in one of Dubai's most dynamic locales.

**Job Description**:
The Rooms Division Manager is responsible for overseeing the efficient operation of the Front Office, Housekeeping, Guest Services, and potentially other guest-facing departments. This position ensures that all rooms-related functions deliver exceptional guest service, meet operational and financial goals, and maintain high standards of cleanliness, presentation, and guest satisfaction. The Rooms Division Manager also plays a critical role in managing and developing team members while ensuring compliance with hotel policies and procedures.
- Directly supervise the Front Office, Housekeeping, Guest Services, and other rooms division departments, ensuring smooth daily operations.
- Provide leadership, support, and guidance to department heads and team members to foster a positive work environment.
- Ensure exceptional guest experiences by addressing guest feedback and resolving complaints promptly and professionally.
- Implement and maintain hotel standards for guest satisfaction, including check-in/check-out procedures, room cleanliness, and overall service delivery.
- Monitor and control expenses, staffing levels, and operational costs while maintaining high levels of service and cleanliness.
- Work closely with maintenance and other departments to ensure the overall upkeep and presentation of guest rooms and public areas.
- Collaborate with the Revenue Management team to optimize room occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
- Develop and implement training programs for the Rooms Division team to improve service delivery and operational efficiency.
- Conduct regular performance reviews, coaching, and mentoring to help employees meet their personal and professional goals.
- Prepare and manage the Rooms Division budget, including forecasting, labor cost control, and inventory management.
- Review financial performance regularly and implement cost-saving measures where applicable.
- Ensure that all rooms division operations are in compliance with hotel policies, health and safety regulations, and local laws.
- Oversee security measures related to guest services, room access, and employee safety.
- Prepare and present regular reports on department performance, guest satisfaction metrics, and budget adherence to the General Manager.
- Track and analyze KPIs such as room occupancy rates, guest satisfaction scores, and departmental productivity.

Desired Skill & Expertise:

- Minimum of 3-5 years in a management role within Rooms Division or Front Office, preferably in a 4- or 5-star hotel environment.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Proficiency in hotel management software (e.g., Opera, PMS).
- Financial acumen with a solid understanding of budget management and revenue optimization.
- Guest-focused mindset with the ability to anticipate and meet guest needs.
- Exceptional attention to detail and organizational skills.
- Ability to work under pressure and manage multiple priorities.
- Flexibility in working hours, including nights, weekends, and holidays.
- Strong knowledge of housekeeping standards, front office operations, and guest services best practices.

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