Duty Manager

2 days ago


Dubai, United Arab Emirates Havana Full time

***:
Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.

Supervises and assign duty roster for F/O attendant, Housekeeping and Maintenance. Responsible for VIP movement in HHH.

**DUTY MANAGER DUTIES AND RESPONSIBILITIES**:

- Greets the VIP guests of HHH. As directed by COO, Performs special services for VIP Guest’s.
- Assists in VIP’s arrival/ departure in absence of Front Office staff.
- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
- Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Front Office or the guests.
- Assists in sending guest messages or courtesy call.
- Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no
- shows
- Assists in handling room lock problems.
- Prepares and checks for VIP’s arrival and escorts guests to rooms.
- Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
- Operates the front office computer system in order to assist front office attendants.
- Checks group department.
- Handles guest complaints and other related problems and reports to COO for any issues that may arise
- Assists reception during they are busy.
- Answers guests inquires, handles complaints and attend to the needs of the guests.
- Authorizes charges to be made for late departures and/or compliments on them with COO approval
- Promotes and maintains good public relations.
- Motivates and maintains good staff relations.
- Maintains and be guided of HHH policy on credit/lost and found HHH guests properties.
- Follows up in credit check report, liaise with Finance.
- Responsible for front office operation during the absence of Front Office staff.
- To discuss all matters that needed to follow up with the next shift Front Office staff.
- Approves the working schedule for the front office attendants and submits them to HR for COO approval.
- Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
- Assigns and Approves Duty roster for all Front desk staffs and submits them to HR for COO approval.
**PREREQUISITES**:
Must be able to communicate in English writing and speaking and other languages are advantages. Good personality and charming is important to be the Duty Manager in the way to represent himself on behalf of HHH management.

**Education**:
Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field

**Experience**:
Minimum of two years of experience in similar position. Should be familiar with basic computer skills and previous experience in using Hotel management software’s.

*Transportation, Accommodation and Meal allowance are provided by the Company.

**Job Types**: Full-time, Permanent

**Salary**: AED3,000.00 per month

COVID-19 considerations:
Yes, we always use face masks and other precautionary measures

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)


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