Assistant Front Office Manager

1 week ago

Dubai, United Arab Emirates The First Group Full time

Overview:
Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.

The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Collection’s restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience - the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead, The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.

**Job Description**:

- Responsible for all Front Office functions and staff. Consistently offer professional friendly and engaging service.
- Lead and manage the day to day operations of rooms division ensuring all service standards are followed.
- Prepare annual budgets and administer in a fiscally responsible manner.
- Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.
- Lead and support all areas in the achievement of their financial and operational targets.
- Control all purchases for the department, consistently aware of quality and cost.
- Assist in the preparation of the annual strategic plan and achieve the goals and targets therein.
- Act as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
- Guide and work with the Housekeeping Team to achieve hotel goals.

Desired Skill & Expertise:

- Atleast 4 years of experience in a front office supervisory role in a 4/5* property.
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Possess good English communication skills along with strong interpersonal and problem solving abilities.
- Able to work a flexible schedule in order to accomplish all major responsibilities and tasks.
- Excellent communication and people management skills
- Must have the ability to handle a multitude of tasks and Guest requests.

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