Customer Service Agent

6 days ago


Dubai, United Arab Emirates Hire Hub Global Full time

Customer Service Agent

**Responsibilities**:

- Maintain updated knowledge of all company products and services in order to provide adequate education to customers
- Provide information and instructions about relevant products and services
- Make product and service suggestions to meet the customer's specific needs
- Field incoming phone calls and respond to phone messages from customers
- Answer customer questions and provide information to resolve any issues
- Process orders and returns
- Obtain necessary information from customers to adequately follow up
- Document important customer information for future reference
- Collect and record customer feedback and information, and share with appropriate departments and team members
- Generate interest in new products or services and connect customers with salespeople when required
- Foster and maintain relationships with customers to improve our retention rate
- Attend all required customer service-related meetings

**Education**:

- High school or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)
- Airport - Customer service Agent: 2 years (preferred)

**Language**:

- English speaking and reading (preferred)



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